The Brief

Seeking to upgrade their retail security system after several incidents of theft, Bernaville Nurseries, a family-owned garden centre in Exeter, turned to us here at Tagmax for a solution.

Having under taken several projects like this for garden centres over the years, we were well versed in creating thesafe and secure environment that the client was looking for. All it took was aninitial survey and we quickly got to work!

Here's what we did.

Retail Security System Retrofit For Bernaville Nurseries

The Client.

Established over 65 years ago by the Jackson family, Bernaville Nurseries now has three generations of the family working within the business; all dedicated to providing excellent service and quality. Their success has been borne out of their strive to offer a personalised service to their customers – their traditional nursey evolving into a fully-fledged garden centre that serves the wider community in Devon.

The garden centre now comprises of a large indoor and outdoor furniture showroom, a comprehensive pet centre, a huge selection of gifts and interior decorations, a clothing department and a café & restaurant.

The Solution

The Project & Solution.

After understanding the nature of the thefts and surveying the site, we recommended the retro fitting of 2 retail security systems which would provide ample coverage. The work would also include the chasing out of grout lines to hide cables.

'Retrofitting' essentially means 'installing a new component within an existing system' – in this case, we installed two new pedestals within an existing cabling structure. The pedestalswe installed was our 'OPTIMUM AM' range – this an acousto-magnetic system has outstanding detection which allows for superb tracking of tags and reduces the number of false alarms too. Its integrated system can even be equipped with features such as people counting, metal detection and magnet detection.

In addition to installing the new pedestals,we provided training to the 20-or-so staff members at the request of theclient. With staff unsure about using the new system, we explained how to ineasy-to-understand detail – we even left a training program for them to amend to their needs for future reference.

From the initial site visit, installation and training, the entire project was carried out in just 2 weeks – providing the client with a quick solution in the effort to make their garden centre asafer environment for all.

If you are interested in creating a better retail security system for your business – no matter how large or small your operation might be – you can feel rest assured that the Tagmax team can help.

Contact Us To Learn More About Retail Tagging Solutions

Here at Tagmax, we are here to help your business move with the latest changes in security technology – providing cutting-edge tags that protect their products better than ever before. Our experts can offer expertise on design for high-security stores or any environment you may do business in – as this project illustrates.

Please feel free to browse our case studies page to learn about the other projects we've recently done. If you would like to learn more about how your store could benefit from its own retail security system, or simply have some security questions, give us a call on 0800 044 3160. Alternatively, you can send any e-mail enquiries to us at and we'll get in touch as soon as possible.

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If you would like to find out more about our service and how we can help your business, please call us on 0800 044 3160 or email

“Tagmax dealt with our initial enquiries right through to fitting and completion of our tagging system professionally and efficiently. Exactly what is required in a fast paced retail environment. Many thanks.”

- Director - Robert Old & Co -


TAGMAX (UK) Limited

London Office 3rd Floor London EC2A 4NE United Kingdom

0800 044 3160
07770 870 875