The Brief

Seeking to replace old tagging systems we supplied over 12 years ago, Vinegar Hill approached our team to fit out theirstore in Hitchin with the latest in retail security system technology.

An independently-run homeware, gifts, and clothing company, the group behind Vinegar Hill operate 12 stores, all in busy 'upmarket' towns. As such, a modern security solution was required to not just protect the products on sale, but also to continue to promote a safe, positive atmosphere in their Hitchin store.

Here's how we carried out the project.

The Solution

Vinegar Hill's new retail security system in Hitchin.

A side from the age of the system, another reason why a replacement was necessary was to change the system to a different frequency – the new technology is able to work better with the product tags it's assigned to protect. The client's main aim was to protect more and different types of merchandise, so a new system was the perfect solution.

And that solution was relativity simple – we removed the entire old system and replaced it with a single pedestal system; our mono Optimum tagging system. The Optimum system is a digital security solution that has been designed with outstanding detection abilities to minimise false alarms. It also allows for superb tracking of tags, making it an excellent choice in terms of safety at the site, without sacrificing productivity. The optional features include people counting and metal/magnet detections as well as remote diagnostics so owners can keep things running smoothly while still being safe from potential threats.

The job went smoothly, with a stable and secure installation achieved quickly and easily – causing virtually zero disruption to the client's business. We are pleased to say that Vinegar Hill were delighted with the work, and we look forward to potentially working with them on future retail security projects.

Interested in your own bespoke retail security solution? Get in touch with the Tagmax team!

In a world where the retail industry is struggling to keep up with ever-changing technology, Tagmax has been providing its customers with cutting edge security tags and tagging systems for over two decades. We offer our expertise in design and advice on how best to maintain a store's safety through consultations that can be tailored specifically towards what you need most – whether it's supplying new systems or improved visibility around existing ones!

If you are interested in learning more about how your store could benefit from its own retail security system, or simply have some security questions, give us a call on 0800 044 3160. Alternatively, you can send any e-mail enquiries to us at and we'll get in touch as soon as possible.

Vinegar Hill Hitchins-03

If you would like to find out more about our service and how we can help your business, please call us on 0800 044 3160 or email

“When Tagmax introduced us to their Cloud Analytics software, we were very impressed. The user interface was simple to use and easy to understand. Since installing it over many stores we now understand more about our customers behaviour in store. How they move around our retail space. This information is invaluable in helping us plan the layout of our stores.”

- Head of Retail - Radley -


TAGMAX (UK) Limited

London Office 3rd Floor London EC2A 4NE United Kingdom

0800 044 3160
07770 870 875